Pure cloud

The ever-evolving digital world calls for an IVR platform that provides multi-channel support for all the critical information and context for customer inquiries.

There is a need for an IVR platform that not only manages the traditional channels of communication like voice and e-mail but also the latest trends in the digital world.

Pure Cloud is a contact center software designed to manage customer relationships. We at MCT makes the best use of Pure Cloud Service to deliver IVR systems that can be as simple or as sophisticated as your business needs.

Pure Cloud is the most preferred platform today because:

  • Easy to deploy and use: It requires a simple setup and no training is required.
  • Capacity to grow: Pure Cloud offers an environment that is robust and evolves with the evolution of the needs of the customers.
  • Multiple channel support: With Pure Cloud communication is possible on any channel.